Free Shipping Worldwide

 

We are pleased to offer FREE shipping to most destinations worldwide on all original paintings. All orders are shipped from Jakarta, Indonesia using EMS (Express Mail Service) or another trusted international courier, depending on the destination and service availability.

 

Please note that free shipping is subject to carrier coverage and may not be available in certain countries, remote locations, or areas affected by shipping restrictions.f your shipping destination is not eligible for free shipping or requires an additional shipping surcharge, we will contact you before processing your order. You will have the option to proceed with the additional shipping cost or cancel your order for a full refund.

​

Processing Time

 

Please allow 2–5 business days for your artwork to be carefully prepared, inspected, and securely packaged before shipment. For commissioned or custom artworks, production times will be communicated individually.

​

Estimated Delivery Time

 

International delivery typically takes 6–14 business days after dispatch. Delivery times are estimates only and may vary due to:

• Customs clearance procedures

• Local postal or courier services

• Destination country

• Public holidays

• Weather conditions

• Other unforeseen circumstances beyond our control

​

Packaging

 

To ensure maximum protection during transit, all original paintings are:

• Carefully inspected before shipping.

• Protected with archival-quality wrapping materials.

• Rolled safely and packed inside a durable shipping tube.

Unless otherwise stated, paintings are shipped unstretched and unframed. This method helps protect the artwork during transportation while reducing shipping costs and minimizing the risk of damage.

​

Tracking

​

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your shipment throughout its journey. Or you may ask our representative to ask for a shipping update so they can check it for you.

​

Customs Duties & Import Taxes

 

International shipments may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the buyer. Kalamasa has no control over these fees and cannot estimate their amount.

​

Shipping Restriction

​

Shipping availability may change without prior notice due to:

• Carrier service interruptions

• Customs regulations

• Import restrictions

• Geopolitical events

• Natural disasters

• Other circumstances beyond our control

​

If we are unable to ship to your destination after an order has been placed, we will notify you promptly and provide a full refund.

​​

​Damaged Shipments

​

Although every artwork is packaged with great care, damage during transit can occasionally occur.

If your package arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Photographs of the shipping box or tube

• Photographs of the artwork

• Photographs of any visible damage

We will work with you to resolve the issue as quickly as possible.

​

Incorrect Shipping Information

​

Please ensure that your shipping address is complete and accurate before placing your order. Kalamasa is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

​

Questions

​

If you have any questions regarding shipping, delivery, or packaging, please don't hesitate to contact us. We're always happy to help and ensure your artwork reaches you safely.​​​​​​​​​​​

​